Television

AMI-audio

AMI-audio is a broadcast reading service, a network on which volunteers read and record
full-text spoken-word versions of current articles from leading newspapers and magazines.
The channel makes local, regional, national and international news available to viewers who
are blind and vision-restricted, who have learning disabilities or have physical and motor-skill
disabilities.

To use AMI-audio, you need to activate the SAP/MTS on your TV. Your remote control
should have a button that says MTS or SAP.

You also can tune into the CBC News Network and AMI-audio service will be heard.

Favourites

Set up a list of favourites which you can access easily with one button on your Shaw Remote.

Internet

Shaw Support

Download Shaw Support and get automated assistance setting up, modifying and repairing
common connection issues for your Shaw Internet and email.

Keyboard Options

Configure your keyboard to slow down its functionality, making your computer easier to use.
Follow these steps and then decide from the options available to you:

1. Click Start on the bottom left corner of your monitor.
2. Click Settings and then Control Panel.
3. Double click Accessibility Options.
4. Click on the Keyboard tab.
5. Choose from these options:

Sticky Keys

Sometimes you have to hold SHIFT, ALT or CTRL while pressing another key. If you have
difficulty holding down two or more keys at the same time, Sticky Keys will help you perform
some functions on your computer. Sticky Keys will allow you to press SHIFT, ALT or CTRL
first and then press the other key.

Filter Keys

Enabling Filter Keys tells your computer to ignore quick, brief keystrokes or to slow down the
repeat rate. If you have difficulty double clicking on icons, use this option and your computer
will wait for you.

Toggle Keys

If you enable Toggle Keys, your computer will make sound when you hit Caps Lock, Num Lock
or Scroll Lock. The tone sounds different depending on whether you are turning the lock on or off.

Home Phone

Call Forward

Send your phone calls to a friend or family member to pick up. Activate this feature by dialing *72
and when you hear the dial tone, enter the 10-digit number to where you want your calls forwarded.
Call Forward is included with the Home Phone service plan.

Call Return

Easily dial the last number that called you, whether you answered it or not. To use Call Return, just
dial *69.

Busy Redial

When you make a call and get a busy signal, Busy Redial will notify you with a distinctive ring once
the line is free. You won't have to keep redialing the number to check if it's free. Enable the feature
by dialing *99 and selecting options 2, 1 then 1. When You hear a busy signal, hang up, pick up the
receiver and dial *66. A distinctive ring will let you know once the line is free. Pick up and you will
be connected.

Shaw Customer Service

Customer Chat

Shaw Customer Service Representatives and Technical Support Representatives are available
to assist you via an online chat program.

Customer Chat allows real-time text/keyboard communication and is available to all our
customers from 8 a.m. to 10 p.m. Mountain, seven days a week.

Twitter

Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any questions.
Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.

Email

If you have an account, product or service question that you would like to submit for an email
response, please fill out our online form and we will respond within three business days.

Teletypewriter Phone Service

Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives
through Relay Service operators of their choice.

Billing

Shaw provides alternative formats for monthly billing. You can receive your bill in Braille, large-print
hard-copy or enlarged soft-copy format. Please your local Customer Service office to request an
alternate billing format. Find that number on our Contact Us page.