Television

Closed Captioning

Reading along with the closed-captioning text on TV programs can help you improve
your speech skills. It also can be very helpful for individuals who are learning English
as a second language.

Shaw's closed-captioning capabilities provide visual text of a program's audio as it is
heard. Broadcasters provide closed captioning in most of their programming.

You can turn captions on or off with your TV's remote. Check your manufacturer's website
or TV User Guide for step-by-step instructions on how to set it up.

Shaw's HD Boxes and HDPVRs provide closed caption decoding for all channels, including
those in high-definition. Use Power/Menu to access User Settings to turn captioning on and off.

AMI-audio

AMI-audio is a broadcast reading service, a network on which volunteers read and record
full-text spoken-word versions of current articles from leading newspapers and magazines.
The channel makes local, regional, national and international news available to viewers who
are blind and vision-restricted, who have learning disabilities or have physical and motor-skill
disabilities.

To use AMI-audio, you need to activate the SAP/MTS on your TV. Your remote control
should have a button that says MTS or SAP.

You also can tune into the CBC News Network and AMI-audio service will be heard.

Internet

Manage your Shaw Internet

Take care of internet-related business from the comfort of your computer, instead of calling for assistance. Our Customer Centre allows you to change your email or Webspace password if you forget it, create a new email address or update your email and Webspace settings and subscriptions.

Shaw Support

Download Shaw Support and get automated assistance setting up, modifying and repairing
common connection issues for your Shaw Internet and email.

Home Phone

Call Forward

Send your calls to a friend or family member so you don't have to answer your phone.
Call Forward is included with the Home Phone service plan.

Call Display, Distinctive Ring

Our Call Display and Distinctive Ring features tell you who's calling so you can decide
whether to pick up the phone. Call Display is included with all service plans. Distinctive
Ring is included with the Home Phone plan. It can be added to Home Phone Basic for
for $3.95 per month.

Message Relay Service (711)

Message Relay Service, or 711, allows you to talk on the telephone via a teletypewriter (TTY).
A specialized operator acts as an intermediary for the two parties. Message Relay Service is
included with all our Home Phone plans.

IP Relay

With IP Relay, you use the Internet to make calls using a chat interface and a third-party operator. IP Relay is included with all our Home Phone plans. All you need is an Internet-connected PC or smartphone.

Shaw Customer Service

Customer Chat

Shaw Customer Service Representatives and Technical Support Representatives are available
to assist you via an online chat program.

Customer Chat allows real-time text/keyboard communication and is available to all our
customers from 8 a.m. to 10 p.m. Mountain, seven days a week.

Twitter

Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any questions.
Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.

Email

If you have an account, product or service question that you would like to submit for an email response,
please fill out our online form and we will respond within three business days.

Teletypewriter Phone Service

Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives
through Relay Service operators of their choice.