Remote Desktop Assistance
We can help
Our Technical Support Representatives can provide assistance with your computer
or internet connection problems. With Remote Desktop Assistance, we can view
your desktop and share control of your mouse and keyboard to help find a solution.
Note: A member of our support team will talk with you first to determine the nature
of your computer problem. Your Shaw Technical Support Representative (TSR) will
provide you with a code to enter into the field above.
You will be prompted to download a small virus-free plug-in, allowing our TSR to view
your screen and share control of your mouse and keyboard. You are always in full control
of your computer and can override control of your mouse and keyboard. You can end the
screen-sharing session at any time.